Refund & Return Policy
Last updated: February 2026

At BackBuddy Products LLC, your satisfaction matters to us. Because BackBuddy™ is a bathroom hygiene product that makes direct contact with skin and water, we cannot accept returns once the product has been opened or used. This policy ensures the highest level of safety and cleanliness for all customers.

However, we proudly stand behind the quality of our product. If your order arrives damaged, defective, or incorrect, we will replace it at no cost to you.

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✔ RETURNS & REFUNDS
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We do NOT accept returns for:
• Opened or used BackBuddy™ units
• Products damaged through customer use
• Buyer’s remorse

We DO accept replacements if:
• The product arrived damaged
• The product has a manufacturing defect
• You received the wrong item

To request a replacement:
Email support@thebackbuddyofficial.com within 14 days of delivery with:
• Your order number
• A photo or video of the issue
• A brief description of the problem

If approved, a free replacement will be shipped to you.

Final Sale Items:
All promotional, discounted, and clearance items are final sale.